Frequently Asked Questions
Cost/Payment
How much does a consultation cost?
All of our consultations are offered either virtually or in-office at no cost.
How much does an in-person laser treatment cost?
Laser treatments are personal and must be customized for your situation and goals. Schedule your free virtual or in-person consultation, where we will discuss your condition, the number of sessions needed, and the total cost to help you achieve your skin goals.
Do you take insurance?
We cannot accept insurance at this time. However, we can provide a Superbill that includes a CPT and ICD-10 code. You can submit the Superbill to your insurance company for reimbursement, which may be possible depending on your plan.
Referrals can also be made for diagnostic testing at your preferred location. Please ask that lab to get prior authorization and bill your insurance directly.
What forms of payment do you accept?
We accept all major debit and credit cards.
When do I pay for services?
A credit card will be required to schedule your appointment. No charges will be made until after your service is complete.
How much will diagnostic testing cost?
If you need any diagnostic tests that require insurance pre-authorization, this will be billed to you at $50/hour. Some insurance companies have a quick prior authorization process and others can take up to 3-4 hours.
What is your cancellation policy?
We kindly request a minimum of 24 hours notice for any appointment changes or cancellations. When you cancel with little or no notice, we are unable to offer that time to other clients who are on our waitlist, and it directly impacts our ability to provide care and maintain a sustainable business.
If you cancel or reschedule with less than 24 hours of your appointment — or fail to show up — you will be charged the full cost of the scheduled service.
For consultations or neuromodulator (Xeomin/Botox) appointments, a $100 fee will apply for late cancellations or no-shows.
We truly value your business and appreciate your understanding as we work to provide the best care for all of our clients.
What is your gratuity policy?
Your satisfaction is our top priority, and our pricing structure eliminates the need for gratuities. What we appreciate most is your return business — re-book or schedule a new service before leaving, refer your friends and family, or leave us a Google review!
Thank you for choosing Lumina!
Vascular Treatments
I have swelling in one or more body parts. How can you help?
Sarah Whitehead, the founder of Lumina, is an Advanced Registered Nurse Practitioner whose specialty is diagnosing venous edema, lymphedema, and lipedema. Schedule a virtual consultation, where Sarah will order diagnostic tests, make referrals, and prescribe products to put you on the path to recovery.
How many virtual appointments will I need?
Most clients with vascular concerns need only one appointment. During your consultation, you may receive referrals for diagnostic tests and follow-up care, as well as prescriptions for compression, lymphatic drainage, and other products.
A follow-up phone call is sometimes needed to go over any test results and discuss the management plan for your condition. There is no added cost for this call.
How long does the virtual appointment last?
A virtual consultation typically takes about 45 minutes. This includes ordering any diagnostic testing and making referrals for therapy, as well as providing prescriptions.
A 15-minute follow-up phone call is sometimes needed to go over any test results and discuss your management plan.
What should I expect at my first vascular health appointment?
Vascular health is a complex medical condition that requires a thorough discussion about your daily symptoms, family history, and medical history. We do this over a virtual visit that also includes a quick review of the anatomy and physiology of our vascular system. Everything discussed is to help you understand our recommended diagnostic testing plan and treatment plan.
What should I do to prepare for my virtual appointment?
Please wear shorts and a tank top so that we can see your feet, legs, and arms.
Do you perform surgery for Lipedema or Lymphedema?
No, we do not provide surgical care. As a board-certified vascular medicine provider, Sarah Whitehead’s role is to help you achieve an accurate diagnosis, so you can move forward with either surgical or nonsurgical care as needed. After making a diagnosis, she will refer you to providers who can offer whatever services and support you need.
Do you provide letters of necessity and insurance appeal letters?
Yes, we can provide a letter of medical necessity or insurance appeal letter within one year of your virtual consultation. The cost is $50 per written letter.
What should I do if can't afford Lipedema/Lymphedema treatment?
We understand that cost can be a barrier, and you’re not alone. Your health is important, so it’s imperative you don’t put off diagnosis and treatment. If you’re unable to afford treatment right now, we encourage you to start by talking with your primary care provider, who may be able to refer you to other providers who accept your insurance.
Laser Treatments
What should I expect at my free consultation?
At the heart of Lumina’s philosophy is being subtle and discreet with changes to your skin. We understand that you may be new to the world of cosmetics, and you will take the time to review all aspects of the procedures we offer, including cost, level of discomfort, and potential downtime. In many cases, there may be more than one option to achieve the goals you desire.
Ultimately, we will tailor a program with realistic expectations with corrective procedures to address specific concerns and plans for ongoing maintenance of your results. A consultation with us is the best place to start when you are unsure of what we offer or what may benefit you.
Our goal is to become a lifelong partner with you along your journey of taking care of yourself with non-surgical aesthetic treatments.
What conditions do your lasers treat?
We use best-in-class lasers that effectively and non-invasively treat a variety of conditions that include, but are not limited to, acne, fine lines/wrinkles, age spots, spider veins, sun damage, and unwanted hair.
Do you treat all skin types?
Yes, we proudly treat all skin types and tones. We carefully select technologies and treatment protocols that are both safe and effective for diverse skin tones, including lasers like Aerolase, which is specifically designed to minimize heat and inflammation — making it an excellent option for melanin-rich skin. Every treatment begins with a personalized consultation to ensure your unique skin type and concerns are fully understood and safely addressed.
What type of lasers do you use?
We offer treatments with Sciton lasers and the Aerolase Neo Elite laser. Sciton is the world’s premier manufacturer of lasers with devices capable of achieving remarkable results, while minimizing discomfort and downtime. The Neo Elite laser is trusted by today’s top skin health professionals. It was awarded best facial laser in Cosmopolitan due to better results and safe settings for all skin.
*See our Laser FAQ page for more details.
How long does each laser treatment last?
Treatment times vary for each person, and depends on your current condition and skin goals.
How many laser treatments will I need?
The number of laser treatments needed will vary depending on your goals. Schedule a free virtual or in-person consultation to discuss your condition, the number of sessions needed, and the total cost of treatment.
Or, if you prefer, at your first treatment session we will develop a care plan together that will include a clear understanding of how many sessions you’ll need to achieve your goals. You won’t be charged a penny unless you are in agreement with that plan.
Are the laser treatments painful?
Most people find that the lasers we use are not painful. That said, each person is unique, and if you find that a treatment is painful, we can stop at any time or adjust the settings. We can also provide numbing cream and cold gel packs to help with any discomfort.
What side effects can I expect?
Each type of laser treatment requires special management. Pre- and post-care instructions will be provided for you to follow to minimize any potential side effects.
Do I need to do anything before my treatment?
After scheduling your first appointment, you will receive an email containing all before and after care instructions for your treatment. Please review these documents as soon as possible to ensure you do not have any condition that would prevent you from proceeding with the planned treatment. Avoid the sun as much as possible before and after treatment.
For skin care consultations, please refrain from wearing any makeup so we can make an accurate assessment.
